Refund policy
Last updated
The Minute Pack is a one-time $9.99 USD purchase, tax inclusive, for 90 processing minutes with a 12-month validity period. It has no automatic renewal or subscription to cancel. Read the billing and delivery terms for how minutes are counted.
Unused packs
Request a full refund of an entirely unused pack within seven days of purchase. No minutes may have been consumed, and any active or reserved tasks must be resolved before the unused balance can be refunded. We verify the payment and usage record before processing the request. Minutes awaiting a full refund are held so they cannot be spent while the request is being processed.
Failed processing and partially used packs
Confirmed processing failures and tasks canceled before processing return their reserved minutes once. This restores processing minutes; it is not a cash refund. If a task’s status is uncertain, its minutes stay reserved while we check the original task. Contact us if the status or delivery problem persists.
For a partially used pack, duplicate or incorrect charge, missing results, or a service that does not match its description, contact support. We review the payment, minutes used and delivery issue and explain the available remedy, which may include a full or partial refund where appropriate. Partially used packs do not qualify for the standard unused-pack refund solely because you changed your mind. Mandatory consumer rights still apply, including after seven days.
How to request a refund
Email the support address below with the subject “Refund request”. Include the email used for the purchase, the order or receipt reference, purchase date and a short description of the problem. If the account refund option is available, you may use it for an eligible unused pack. Never send your password, full card details or private audio in the initial request. Support can help even if you cannot sign in.
Contact: support@vocalseparator.com. For copyright reports, use the subject “Copyright report”.
How approved refunds are returned
Approved refunds are returned through the payment provider to the original payment method. A request, approval message or return to our website does not mean the bank has credited the funds. Your provider or bank determines when the refund appears; it commonly takes 5–10 business days after processing. Contact support if a confirmed refund has not appeared after that period. Refunded minutes are removed from the pack.
Audio quality and your rights
Separation quality depends on the recording and can include audible artifacts. The Minute Pack uses the same models and WAV formats as free separation. Try the free service with your own permitted audio before purchasing. This does not remove your rights when a paid service is defective or not as described.
See our terms of use, privacy policy and contact details.